How to Address Your Customer's Huddle Space Issues
Edited by the Tierney Marketing team, December 2019
Back in the day, companies had one large, formal conference room used for video conferencing. This was great for larger meetings scheduled weeks in advance. But in today’s workplace, collaboration often happens more freelyamong smaller groups of co-workers. That’s why huddle spaces are becoming more and more popular–they provide a much-needed space for informal collaboration that occurs in the course of doing business every day.
Why Huddle Spaces Are On the Rise
Huddle rooms are a way to bridge a gap between a conversation in a hallway and a large, formal conference room. It means more than sharing a viral video, or even a work-related flowchart on your iPhone, but has less complex logistic and technical requirements than a monthly meeting of division heads.
However,having a huddle space and using it effectively are two different things. The main frustration areas we see are –ease of use, and technology fails like poor audio or video quality. Here at Tierney we understand these difficulties and work to provide solutions to help clients manage their huddle spaces more effectively and make better use of them.
Challenge #1: Ease of Use
When working with you for a huddle space solutions, we focus on quality,reliability, and scalability. It’s best to look for spaces designed for ease of use and a unified experience wherever a huddle space is found throughout the office complex.
Ease of use means Tierney will help you choose the equipment best suited to the space, factor in room size, and the average number of participants that are likely to be working at one time in the huddle space to make the design and integration process simple for you.
Challenge #2: Design and Equipment Fails
In order for us to make this solution a frustration-free zone,we know that the equipment and design have to be functional when and where employees need it.
Especially in open-plan facilities, Tierney encourages you to make efficient and helpful huddle spaces a priority. This means understanding the needs of employees. Consider spending time observing workplace habits and making recommendations based on those observations.
Knowing what the needs are will help you design with the best uses in mind. Next,we make sure the equipment is right for yourspace. For instance, is the camera set up to optimize the field of vision so the viewers on the other end can see all attendees?Tierney is there to answer these kind of questions during the design process to make for a seamless transition.
Audio is an often-overlooked challenge, so we always make sure the right microphones and speakers are in place for the best experience in huddle space use.